Confirmations

All bookings must be made using the course codes in the Dublin School of English (DSE) offer documents (brochure / website). The DSE will confirm acceptance of all bookings in writing (letter / fax / email / receipt). A booking cannot be considered to have been accepted by the DSE unless it has been confirmed in writing.

DSE will provide all services for courses booked as listed in the DSE offer documents (brochure / website). Once a booking has been sent to and confirmed by the DSE the client agrees to be bound by the booking and cancellation conditions of the DSE.

Supplements / amendments

Any additional chargeable supplements will be specified at the time of booking. Any items not specifically included in the course as a standard item are subject to availability. Any items not specifically included in the course must be requested in writing and must be confirmed in writing by the DSE before they will be deemed to be part of the course booking.

Booking Deposits

A deposit of EUR 200 per person is required with each booking. In the case of visa requiring nationals full payment is required with every booking.

Payment

Payment in full in euro must reach our account 28 days prior to arrival. Services will only be provided once payment has been received. Payment may be made by:

• Cheque (only cheques issued by an Irish bank are acceptable)
• bank draft
• cash
• credit card (visa / access / mastercard)
• bank transfer to:
  Dublin School of English account number: 0242 6016
  AIB Bank, Bankcentre Branch, Ballsbridge, Dublin 4
  Branch code: 93-12-68, Swift / BIC code: AIBK IE 2D
  IBAN: IE92AIBK93126802426016

All payments should be notified to the DSE by fax or email quoting your DSE reference number of the client.

Prices

Prices are valid for one calendar year and are revised on 1st January each year. It is the responsibility of the client to ensure that they are aware of the current price for the course being booked. The DSE reserves the right to alter prices at any other time of the year should unforeseen circumstances require it.

Cancellations & Refunds

All fees paid are non refundable and credits will only be allowed at the discretion of the management of the DSE. Where a booking is made for a visa requiring national we will refund all course fees paid in the case of a visa being refused for the course booked, less an administrative charge of euro 100. If the DSE has applied for the visa on behalf of the student the visa application fee is not refundable. We will require documentary evidence of the visa refusal and will seek independent verification from relevant government departments before any refund is made.

Insurance

The DSE holds insurance as required by Irish law. The DSE does not provide travel insurance for students. Before arrival all persons participating in DSE programmes should arrange their own insurance against all expenses that might arise due to accident, illness or loss of luggage, personal effects and money. Providers of activities such as horse-riding, sailing, cycling etc. may require that minors have an insurance waiver signed by their parent, guardian or group leader before commencement of such activities.

Health

Students must notify the DSE of any medical conditions that may influence their stay in Ireland. The DSE reserves the right to send students home if, in the opinion of the DSE management, a medical condition makes continuing a course of study untenable.

Damage

Students are liable for any damage caused by them and payment for such damage must be made immediately.

Discipline

All students will be informed of DSE code of conduct and behaviour at the commencement of all courses. Breaches of DSE rules of conduct will result in disciplinary action up to and including immediate expulsion for serious offences. If a student is expelled from the DSE there will be no refund or credit under any circumstances.

Disputes

Any disputes relating to services provided by the DSE must be brought to the attention of the DSE management while the complainant is in Ireland. The DSE will not entertain complaints about services provided where these complaints were not reported to the DSE at the time. Where necessary any legal disputes will be heard in the courts of the Republic of Ireland.

Airport Transfers

Airport transfers are included with some courses. Where an airport transfer is not included with a course it may be booked as an additional item subject to the current supplement. Transfers booked in this way are subject to availability.

For all transfers complete flight information must be sent to the DSE at least 5 working days prior to the flight date. If we do not receive complete flight information (date / time / flight number / airline) DSE will not be able to provide the transfer service even if this is included in the course fee. Where an included transfer cannot be provided due to insufficient information there is no reduction in the course fee.

Terms and Conditions for Airport Transfers / Meet & Greet

 

• “Shared transfer” – one or more people on the same flight and to/from the same destination in Dublin (or very close destinations at our discretion)
• You agree to supply us with arrival information (flight date/time/number) at least 5 working days in advance
• You agree to supply us with departure information (flight date/time/number) at least 5 working days in advance
• You agree to wait at the “Information Desk” in the arrivals hall of Dublin Airport
• Your agree to wait at the “Information Desk” if they do not make immediate contact
• You will be met by a person within about 30 to 45 minutes of the scheduled flight arrival (this is important as the flight may arrive early without our knowledge)
• You agree to deal only with us (not the host family or any other persons) when discussing transfer arrangements
• If you are delayed in the baggage hall you should attempt to make contact with the DSE emergency service
• If you will arrive at the information desk more than 60 minutes after the flight arrival time (as defined by the airport) you may miss the meeting – you should contact the DSE emergency service.
• If a transfer is missed and these conditions are not adhered to there is no refund or credit
• If a transfer is missed or there is a dispute you agree to the “Airport Transfer Dispute Process”

Airport Transfer / Meet & Greet Dispute Process

If a transfer is missed and it is the fault of the DSE we will refund the transfer fee in full you when you arrive at our offices. This presupposes that all of our conditions were followed.
If a transfer is missed or is disputed then we require the following documents to investigate the matter:

• the flight boarding card
• an original receipt (with the time) from the bus service or taxi that the client used to leave the airport

Tuition on Public Holidays

Intensive Courses (Small Group B3/B4 and One to One Lessons)

Where a public holiday falls during an intensive course there is no tuition on that day. Classes missed may be made up or alternatively, instead of formal tuition, we arrange an educational guided tour to a place of historical and cultural interest.

On this tour we provide sufficient guides and English speakers to provide an excellent opportunity of practising spoken English. Lunch is also provided by the School. The choice of making up for “lost” classes by giving extra lessons or a tour is at the discretion of the School.

All Other Courses

No tuition is given on public holidays

Public Holidays in Ireland

• January 1st

• March 17th

• Easter Monday

• First Monday in May

• First Monday in June

• First Monday in August

• Last Monday in October

• December 25th & 26th

August Holiday Weekend

We may arrange level testing for standard students on the first Monday in August. If we do we will confirm the details with the accommodation provider (usually a host family) or with you (in the case that the client is not taking DSE provided accommodation).

Christmas Holiday

We close for two or three weeks over the Christmas break (depending on what day Christmas falls).